If you’ve ever placed an order with PrettyLittleThing (PLT), you know how exciting it is to receive a new package in the mail. However, sometimes things don’t go as planned and you may need to cancel your order or return an item. Fortunately, PLT offers an easy return policy and cancellation process.
In this article, we’ll walk you through the steps to cancel a PLT order and return an item hassle-free.
First, it’s important to familiarize yourself with PLT’s return policy. PLT accepts returns within 14 days of delivery and offers free returns for US customers. However, certain items may not be eligible for return, such as swimwear, bodysuits, and cosmetics. It’s also important to note that any items returned must be in their original condition with all tags attached.
Once you’ve reviewed the return policy and determined that your item is eligible for return, you can begin the process of initiating a return or canceling your order.
Check PLT’s Return Policy
You’ll want to take a look at PLT’s return policy to ensure you understand the process and requirements for returning an order. You can find it on their website under the ‘Returns’ section.
PLT offers a 28-day return period from the date of delivery, and all items must be returned unworn, unwashed, and with all original tags attached. PLT also offers free returns for customers in the United States, but international customers will need to cover the cost of return shipping. They recommend using a tracked and insured service to ensure the package arrives safely.
Once PLT receives the returned items, they will process the refund within 14 days. To initiate the return process, you’ll need to log in to your PLT account and go to the ‘My Returns’ section. From there, select the order you wish to return and follow the prompts to print out a prepaid return label.
Package up your items securely and attach the label to the outside of the package. Then simply drop it off at your nearest USPS location.
Initiate the Return Process
Once you’ve decided that the item isn’t what you were looking for, it’s time to start the return process and get your money back. PLT’s return policy allows you to return any item within 28 days of receiving it, but you must follow the correct procedure to avoid any complications. To initiate the return process, go to the PLT website and navigate to the ‘Returns’ page. Here, you’ll find all the information you need to return your order.
On the ‘Returns’ page, you’ll see a table with five columns: Order Number, Email Address, Item(s) to Return, Reason for Return, and Action. In the first column, input your order number, which you can find on your order confirmation email or your PLT account page. In the second column, enter the email address you used to place the order. In the third column, select the item(s) you want to return and specify the quantity. In the fourth column, indicate the reason for your return. Finally, in the fifth column, select the action you want PLT to take, such as a refund or exchange.
Once you’ve filled out the table with all the necessary information, click the ‘Submit’ button at the bottom of the page. PLT will then review your return request and send you an email with further instructions, including a returns label that you’ll need to attach to the package. With this label, you can return the item to PLT via your local post office or courier service. Once PLT receives the item and approves the return, they will issue a refund to your original payment method within 14 days.
Now that you know how to initiate the return process, you can confidently return any unwanted items to PLT and get your money back. But what if you want to cancel an order before it’s shipped? Don’t worry, PLT has a solution for that too.
Canceling an Order
If you happen to change your mind about a purchase, there’s a way to avoid the hassle of returning it by canceling the order before it’s dispatched. To cancel an order, you’ll need to log into your account on the retailer’s website and navigate to your order history.
From there, you can select the order you wish to cancel and follow the prompts to complete the cancellation process. It’s important to note that once an order has been dispatched, it cannot be canceled. In this case, you’ll need to initiate the return process instead.
However, if you catch the order before it’s dispatched, canceling can save you time and effort. Just be sure to act quickly, as some retailers have a short window of time for canceling orders. If you’re successful in canceling your order, you should receive a confirmation email from the retailer.
Keep this email handy in case there are any issues down the line. Otherwise, you can move on to tracking your return and getting your refund.
Tracking Your Return
To keep track of your returned item, simply check the status on the retailer’s website or app and see where it is in the process. Most retailers provide a tracking number or order number that you can use to follow the progress of your return. You can see when the item has been received by the retailer and when they have issued your refund or exchange.
It’s important to note that the process may take some time, depending on the retailer’s policies and procedures. Some retailers may take a few days to process your return, while others may take up to a few weeks. If you haven’t received any updates or information about your return, don’t hesitate to contact customer service for assistance.
To make the return process easier and smoother, it’s a good idea to keep all of your return information and receipts in one place. This will help you stay organized and ensure that you have all the necessary details when contacting customer service or checking the status of your return.
Now that you know how to track your return, let’s move on to some tips for hassle-free returns and cancellations.
Tips for Hassle-Free Returns and Cancellations
Before placing an order, make sure to double-check all the details to avoid any errors.
Keep track of the return deadlines so you won’t miss the window to return or exchange the item.
It’s also important to save all order and return confirmation emails for future reference.
By following these tips, you can have a hassle-free experience with returns and cancellations.
Double-Check Your Order Before Placing It
Make sure you double-check your order before hitting the ‘place order’ button to avoid any cancellation or returns. Check if the product you’ve selected is the right color, size, and quantity you want to purchase. Make sure that the delivery address and payment details are correct.
This small step can save you a lot of time and effort, and it’ll also help you avoid the frustration of having to return or cancel the order.
Once you’ve placed the order, it’s essential to keep track of return deadlines. Familiarize yourself with the company’s return policy and make sure to return the product within the specified timeframe.
If you miss the deadline, you may not be able to get a refund or exchange. So, it’s crucial to keep an eye on the return deadline and initiate the return process as soon as possible if you’re not satisfied with the product.
Keep Track of Return Deadlines
Ensuring that return deadlines are noted and tracked is key to avoiding missed opportunities for refunds or exchanges. When you receive your order, take note of the return policy and deadline. Mark it on your calendar or set a reminder on your phone to ensure that you don’t miss the deadline.
If you need to return the item, make sure you do so before the deadline expires. This will give you the best chance of receiving a full refund or exchange for the item.
It’s also a good idea to save all order and return confirmation emails. This way, you have a record of your purchase and return, including the date and time of the transaction. If there are any issues with your return, you can refer back to these emails to help resolve the problem.
Plus, if you need to make a return or exchange in the future, you can easily find the information you need without having to search through your email or order history.
Save All Order and Return Confirmation Emails
By retaining all of the emails confirming your purchase and return, you can easily refer back to them if any issues arise and have a record of the transaction in case you need to make future returns or exchanges.
It’s important to keep all of these emails in a separate folder or label them accordingly, so they’re easy to find when needed. This will also help you keep track of any deadlines for returning the order, as well as any instructions provided by the seller.
When you receive an email confirming your order or return, take a moment to review it and ensure that all of the information is correct. If there are any discrepancies, contact the seller immediately to have them corrected.
By taking these simple steps, you can ensure that the process of cancelling a plt order or returning an item is as smooth and stress-free as possible.
So, you’ve got it! Canceling or returning a PLT order isn’t as complicated as you might think. The first step is always to check PLT’s return policy to make sure you’re within the return timeframe. Then, initiate the return process by contacting customer service or filling out the online return form.
To cancel an order, contact customer service as soon as possible. After initiating a return or cancellation, make sure to track your return or refund to ensure everything goes smoothly.
Finally, remember these tips for hassle-free returns and cancellations: keep the original packaging, don’t remove tags or labels, and don’t wash or wear the item before returning it.
With these tips in mind, you’ll be able to handle any return or cancellation with PLT easily.