How To Cancel Afterpay Order?

Do you have an Afterpay order that you need to cancel? Perhaps you’ve changed your mind about a purchase, or maybe you’ve encountered financial difficulties that prevent you from making your payments. Whatever the reason, canceling an Afterpay order is possible, but it requires following the right steps.

Before you start the cancellation process, it’s important to understand Afterpay’s policies and procedures. This will help you navigate the process more easily and avoid any surprises along the way.

In this article, we’ll walk you through the steps you need to take to cancel an Afterpay order and ensure that you’re in compliance with Afterpay’s rules and regulations.

Understand Afterpay’s Policies and Procedures

It’s important to familiarize yourself with Afterpay’s policies and procedures before attempting to cancel an order. This will help you understand what you can and cannot do, as well as any fees or penalties that may apply.

For example, Afterpay allows you to cancel an order within 24 hours of purchase without any penalty. However, if you cancel an order after 24 hours, you may be charged a late fee.

To cancel an Afterpay order, the first step is to contact the retailer. You’ll need to provide them with your order details, including your Afterpay order number, so they can assist you in canceling the order.

Keep in mind that some retailers may have their own policies regarding cancellations and returns, so it’s important to read their terms and conditions as well.

If the retailer is unable to assist you, the next step is to contact Afterpay directly. You can do this through their website or by calling their customer service hotline.

Afterpay will be able to provide you with further instructions on how to cancel your order and any fees or penalties that may apply. By following these steps, you can cancel your Afterpay order with ease and avoid any unnecessary fees or charges.

Contact the Retailer

To stop your purchase, you should get in touch with the store where you made the transaction. Afterpay’s cancellation policy requires that the store process the cancellation on your behalf. You can either call the store or visit their official website to initiate the cancellation request.

Once you have contacted the store, they will ask for your order number and other relevant information. Make sure to provide them with accurate details to avoid any confusion. The store will then forward your request to Afterpay, who will cancel the payment plan and refund any payments made towards the purchase.

Remember, it’s crucial to act quickly when canceling an Afterpay order. Most stores have a limited window within which they can process cancellations. If you miss this window, you may not be able to cancel the order or receive a refund. So, make sure to contact the store as soon as possible to avoid any inconvenience.

To cancel the payment plan, you can contact Afterpay’s customer service team or log in to your Afterpay account and select the order you want to cancel. But before you proceed with this step, make sure that the store has already processed the cancellation request. Once the payment plan is canceled, Afterpay will notify you via email, and any payments made towards the purchase will be refunded to your account.

Cancel the Payment Plan

Once you’ve contacted the store, they’ll ask for your order number and other relevant information. From there, they’ll initiate the process of stopping your payments.

You’ll need to cancel the payment plan with Afterpay to ensure you don’t continue to be charged for the cancelled order. This can be done by logging into your Afterpay account, selecting the order, and choosing the "cancel"option.

When cancelling the payment plan, keep in mind that you may still owe the retailer for any portion of the payment plan that has already been processed. Afterpay will refund any payments made towards the cancelled order to your payment method within 5-7 business days. If you have any questions or concerns about the cancellation process, you can reach out to Afterpay’s customer support for assistance.

If applicable, you’ll also need to return the item to the retailer in order to receive a refund. Make sure to follow the retailer’s return policy and instructions, and keep in mind that you may be responsible for any return shipping costs. Once the retailer receives and processes the returned item, they’ll initiate a refund for the purchase price.

Return the Item (If Applicable)

If you need to return the item, you’ll want to follow the retailer’s return policy and instructions, taking note of any shipping costs you may be responsible for. Once you have initiated the return process and have sent the item back to the retailer, you’ll need to wait for the refund to be processed. Afterpay will automatically adjust your payment plan, and any payments already made toward the purchase will be refunded back to you.

To make sure you’re following the right steps, here’s a helpful table to follow:

Steps to Returning an Item
1. Check the retailer’s return policy
2. Initiate the return process
3. Send the item back to the retailer
4. Wait for the refund to be processed

It’s important to keep track of the refund process and monitor your account to make sure everything is taken care of properly. This will ensure that your Afterpay payment plan is adjusted correctly and you don’t end up paying for something you’ve returned.

Monitor Your Account

Make sure you stay on top of your account by regularly checking for any updates or changes related to your purchases made with Afterpay. This is important because if you want to cancel an order, you need to make sure that the payment hasn’t been processed yet.

You can monitor your account by logging in online or through the Afterpay app. Once you’ve accessed your account, look for the specific order that you want to cancel. You should be able to see the status of the order, including whether or not it has been processed.

If the payment has already been processed, you may not be able to cancel the order and will need to follow other steps, such as returning the item if applicable. If you notice any issues with your account or orders, it’s important to contact Afterpay customer service as soon as possible.

They can provide you with assistance and advice on how to proceed with canceling an order or resolving any other issues. By monitoring your account regularly and being proactive, you can ensure that your Afterpay experience goes smoothly and meets your needs.


Congratulations! You now know how to cancel an Afterpay order. It’s important to understand Afterpay’s policies and procedures before attempting to cancel your payment plan.

Always contact the retailer first to see if they can assist you with canceling your order. If the retailer is unable to help, you can cancel the payment plan through your Afterpay account.

Be aware that if you’ve already received the item, you may need to return it to the retailer in order to receive a refund.

It’s also important to monitor your Afterpay account to ensure that the payment plan has been canceled and that you’re not charged for any remaining installments.

By following these steps, you can easily cancel your Afterpay order and avoid any unwanted charges. Happy shopping!

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